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Phone
+6606-5734 9311
(Timing: 5.00-14.00 GMT+4)
Working Hours
Monday to Friday: 9:00 AM - 6:00 PM
Saturday and Sunday: Closed
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ATGFX FAQs
1. Account Opening & Types
Q1: How to open an ATGFX trading account?
A: You can open an account through the following methods:
- Visit ATGFX official website, click "Open Account Now" to fill out the application online;
- Contact customer service or account manager for assistance;
- Submit identity verification documents (ID card, passport) and address proof (utility bill, bank statement).
After approval, you will receive account information via email and can start trading.
Q2: What account types does ATGFX offer?
A: ATGFX mainly offers the following account types:
- Standard Account: Suitable for beginner traders with moderate spreads;
- ECN Account: Suitable for professional traders with lower spreads and commission charges;
- Raw Account: Suitable for high-frequency trading with spreads starting from 0;
- Islamic Account (Swap-Free): No overnight interest, compliant with Islamic principles.
Please refer to the "Account Type Comparison Table" for specific parameters.
Q3: What are the requirements for opening an account? Is there a minimum deposit?
A: Basic requirements for account opening:
- Age 18 or above;
- Provide valid identity and address proof;
- Accept "Client Agreement" and risk disclosure statement.
Minimum deposit requirements vary by account type, generally starting from $100. Please refer to specific account type descriptions.
Q4: Can I open multiple trading accounts simultaneously?
A: Yes, you can open multiple trading accounts under the same client profile for different strategies or fund management. Each account operates independently but shares the same KYC documents.
Q5: Do you offer demo accounts?
A: Yes, ATGFX provides free demo accounts where you can experience the trading platform and product quotes in a risk-free environment, and consider opening a live account after familiarizing yourself with the trading process.
2. Deposit & Withdrawal
Q6: What deposit methods does ATGFX support? How long does it take to process?
A: Common deposit methods include:
- International wire transfer (SWIFT TT);
- Local bank transfer;
- Local fast payment channels (FPS, PromptPay, etc.);
- Third-party payment/Payment Gateway;
- (If applicable) Cryptocurrency deposits.
Processing time varies by channel, generally from instant to 1-3 business days. Please refer to the "Deposit/Withdrawal Channel & Fee Comparison Table" or consult customer service.
Q7: Does ATGFX charge deposit fees?
A: ATGFX generally does not charge additional deposit fees to clients, but your bank, payment institution, or intermediary bank may charge fees. These fees are directly charged by the bank or channel, and the platform does not profit from them.
Q8: How to apply for withdrawal? How long does it take to receive funds?
A: You can submit withdrawal applications in the client backoffice or trading account management page, select withdrawal method and fill in the same-name beneficiary account information.
- The company processes withdrawal applications in batches on business days;
- Actual arrival time depends on the bank or payment institution, generally 1-5 business days;
- Delays may occur during public holidays or compliance reviews.
Q9: Why must withdrawals be made to "same-name accounts"?
A: To comply with anti-money laundering (AML) and regulatory requirements, and to protect client fund security, all withdrawals must be transferred to bank accounts or e-wallets with the same name as the ATGFX trading account. We do not accept third-party payments.
Q10: Are there limits on deposit/withdrawal amounts?
A: Different channels have different minimum/maximum limits. You can refer to the "Deposit/Withdrawal Channel & Fee Comparison Table" or check system prompts when submitting applications. For large withdrawals, we recommend informing your account manager in advance to expedite review.
3. Trading Platform & Products
Q11: What trading platform does ATGFX use? Does it support mobile trading?
A: ATGFX mainly provides MetaTrader 5 (MT5) platform, supporting:
- Windows/macOS desktop;
- Web-based online trading;
- iOS/Android mobile apps.
You can use the same account credentials to log in on multiple devices and manage trades anytime, anywhere.
Q12: Can I use EA, algorithmic trading, or high-frequency strategies?
A: In most cases, ATGFX supports EA automated trading and custom strategies, especially ECN/Raw accounts are more suitable for high-frequency and quantitative trading. However, for severe scalping, malicious hedging, latency abuse, and other abnormal behaviors, the company reserves the right to restrict or terminate related accounts. Please refer to the "Client Agreement" and risk control terms.
Q13: What tradable products does ATGFX offer?
A: Mainly includes:
- Forex: Major and some cross currency pairs;
- Precious Metals: Gold, silver, etc.;
- Global Indices CFDs;
- Energy & Commodities;
- Cryptocurrency CFDs.
Please refer to the "Product Parameters & Trading Schedule" for specific product lists and parameters.
Q14: What are the trading hours? Can I trade on weekends?
A:
- Forex & Precious Metals: Usually 24-hour trading Monday to Friday (excluding platform settlement times);
- Indices, Energy, Commodities: Open and close according to corresponding market hours;
- Cryptocurrency CFDs: Mostly near 24/7, but with system maintenance and liquidity adjustment periods.
Most traditional products are closed on weekends (Saturday, Sunday). Please refer to the tradable time displayed on the MT5 platform.
4. Fees, Spreads & Swap
Q15: What fees does ATGFX charge?
A: The fee structure mainly includes:
- Spreads (difference between bid and ask prices);
- Swap (overnight holding fees);
- (For some account types) Trading commissions;
- Bank/channel fees that may occur during deposit/withdrawal.
Please refer to the "Fee & Spread Explanation" for specific fee standards.
5. Risk & Compliance
Q19: What are the risks in forex trading?
A: Main risks include:
- Market risk: Price fluctuations may lead to losses;
- Leverage risk: Amplifies both profits and losses;
- Liquidity risk: May not be able to close positions promptly during extreme market conditions;
- Technical risk: Network, platform, and other technical issues.
Please understand the risks and trade cautiously.
6. IB/Partner FAQs
Q22: How to become an ATGFX IB partner?
A: Process to apply as an IB partner:
- Submit partner application form;
- Provide relevant qualification documents;
- Sign partner cooperation agreement;
- Receive exclusive partner link and backoffice.
Please contact our partnership department for details.
7. Other Questions
Q25: How to contact ATGFX customer service?
A: You can contact us through the following methods:
- Online chat: Chat window at the bottom right of the official website;
- Phone: +852-1234-5678;
- Email: support@atgfx.com;
- WeChat: ATGFX_Official.